CUSTOMER SERVICES

The Customer Service Desk at Canal Walk can be easily found on the Lower Level of the shopping centre, at Entrances 1.  Our Visitor Information Centre is located on the Upper Level opposite Steve Madden and Adidas. All our Information Assistants can be contacted on 021 529 9699. Services offered at these desks include:

Need to find a specific store, facility, or get directions? Or maybe you want to enquire about a brand or product, or just have a general enquiry. Our Information Assistants will be happy to assist you or point you in the right direction.

The ideal gift you can get anyone (or yourself if you want a treat) is the gift of an abundance of choice. A Canal Walk Gift Card is a great option, and can be redeemed at any store in the centre, making them incredibly convenient.

Wheelchairs are available for hire at our Customer Service Desk at Entrance 1 until 6pm, and at our Visitor Information Centre until 9pm. Limited wheelchairs are available for hire on presentation of your I.D. or driver’s licence, on a first come, first serve basis. Your I.D. or driver's licence will be held at the desk until the wheelchair is returned. All entrances offer wheelchair access and disabled toilet facilities are available throughout the centre for your convenience.

Temporarily enabled parking discs are available at our Customer Service Desk at Entrance 1 until 6pm, and at our Visitor Information Centre until 9pm.

Complimentary child find wristbands are available at our Visitor Information Centre located on the Upper Level opposite Steve Madden. Parents can complete their emergency contact details on the wristband to assist us in finding them if their children get lost.

Our Information Assistants are able to help you with information on public transport systems. Options include the MyCiTi and Golden Arrow bus services, Century City Train Station, public minibus taxis, and private sedan taxi services.

Whether you have lost or found something, our Lost Property Department will be able to assist you. They can be contacted on 021 529 9699 and are located at the Visitor Information Centre Visitor Information Centre on the Upper Level below Entrance 10.

Canal Walk with the assistance of the community has introduced a world-class Salaah Room for the convenience of Muslim guests. The Salaah Room is situated outside Entrance 12.

Our Visitor Information Centre is accredited by Cape Town Tourism and offers a variety of informative brochures on the attractions, entertainment and accommodation in Cape Town and the Western Cape.

Our Visitor Information Centre has a dedicated SANParks representative, who can assist with all SANParks bookings in South Africa.

Now you can enjoy free, high-quality, uncapped WIFI at Canal Walk Shopping Centre - find out more.

Order online from any participating store, track your parcel when you receive the SMS and email notification and collect your parcel from the Pargo Pickup Point located at Shop 595 outside Entrance 7 - find out more.